I have been unable to find an answer to this so I think that I'm looking at it from the wrong angle. Here's what I'm thinking that I'd like to do:
In the "Service Status Details For All Host Groups" page it shows a list of hosts, services, status, last check, duration, etc. When I click on the service link (ssh_process_count, for example), it takes me to the extended information page for that service and that host. On the right hand side of the page is a list of Service Commands. They are Disable active checks of this service, Re-schedule the next check of this service, etc.
What I /want/ to do is add an additional link to this list. The link would open up a new browser tab and take me to a web application (Remedy ticket system). However, I can't find a way to do this. I had looked at using the View Extra Service Notes to do this but then that link would no longer take me to the label_graph.cgi that I have set up. I can't find how to add an additional View Extra Service Notes icon or link.
Is there a "right" way to do what I'm trying to do?