Comcast frequent WOW disconnects


Hoping someone who knows how to interpret a Wireshark log can give me an idea of why i keep getting frequently disconnected from WOW, i’m pretty sure its Comcast, but I need to make sure i know what i’m talking about when i call there corporate office to file a complaint. there seems to be several packets that are red in nature and several that are unrecognized from the wow server. My wife’s laptop gets disconnected also, but nowhere near as much as i do. I really don’t want to post this log in public, so can someone who really understands it PM me and ill send it to you. I recorded about 6 hours today, and was disconnected about 50 times in the several hours i recorded.
Thanks in advance