I am having some problems even figuring out if this is possible. When an alert occurs and a notitification is sent out, I would like to be able to have a comments section created that outlines what initial troubleshooting techniques should occur based on that alert. Is something like that even possible?
Currently I have a perl plugin monitoring for port errors. When errors start incrementing I want the email sent to a specific group, with the specific port config(client, port, device) and a comment stating, try these 3 things...
Any help is greatly appreciated.