Nope, you don't have to do it twice. All you need is 2 contacts for the same person. Joe get's notified by email with warnings and recovers for services only. Joe2 get's paged by pager for criticals and recovers for services and down and recovers for hosts. You absolutely want to be notified of recovers. The day it happens to you, you will know why. For example, you are at home and get paged with a critical. You put your pants on, get in the car and then "beep beep" you get paged with a recover message. So now, you don't have to go to work, since the httpd service has recovered by itself somehow. It's a big time saver so don't let them talk you outa sending recover messages. They will thank you for it at some point.
contacts.cfg file, same file, same person, but different name for Joe
Edited Fri Oct 14 2005, 10:54AM ]