i was wondering if it is possible to escalate the notifications. Like:
that you can define that if a service Critical has been occured somebody should be notified(which is possible and is already done ) but if the service problem hasn't been solved within an amount of time ( like 24 hours), notifications should be sent to some else with more authority. so by this you have 2 different groups of admins. first level is a normal admin and if problems aren;t solved within the given time, the notifications will be send to the other admin group( the upperhand).
i don't know if that 's actually possible. i checked the document but i couldn't find anything.
Any idea's appreciated.
Thanks very much in advanced.