I'm trying to use this Nagios to OTRS setup that I found on nagios exchange. But that's almost beside the point. The setup calls for creating a contact which is notified with the notification_options 'a' which I assume is supposed to stand for 'acknowledgment'. Now I don't see any documentation mentioning this option so I assume it doesn't exist.
Does anyone know if the 'a' (acknowledgement) notification option existed in previous versions of nagios or if there is anyway to only notify on acknowledgements?
Does anyone have a good setup for OTRS with Nagios while we are talking about it? (Sorry, I know this is off 'configuration support' topic)