Configure status.cgi soft state (sound alert)?


I need to assistance on sound alert in status.cgi.

If I have below settings.

    max_check_attempts              3
    normal_check_interval           5
    retry_check_interval            3

I want to get alerted on Hard state, e-mail alert works fine with above, however, sound alerts for status.cgi makes noise after 1st check.
We currently have helpdesk monitoring status.cgi, when sound alert happens, they react (call admins).
I need to make it so sound alert does not happen on SOFT state, only in HARD state, sound should be made.

It would be better if SOFT alerts are treaded as normal state, and Hard alerts should trigger state change.

I know that nagios is not designed this way, however, there must be way to do this.

Can someone help me with this?


Sorry to bump this thread but we are having the exact same issue. The sound alert notification is driving us insane, it should only be played when the host reaches a hard state and nog a soft state warning.

Anyone an idea on how to set this up or change my configuration?