I have written an escalations.cfg file. It has 3 levels. When i configured that with nagios, from the first notification time itself it is sending mails to the contact groups of all the levels… Infact it should send mail to second level after 6 and to the third level after 9 notifications…Can anybody suggest something to solve this pob???


Without seeing how you have configured this, I can only say that the problem is with how you configured it. For all we know, the first level, actually has a contact group that includes everyone from all levels.