Escalations with options issue


#1

I’m attempting to create escalations that will step up the notification interval when the service state becomes critical. I thought the below would work, but it’s not sending any notifications when the service goes critical. I could be using the first_notification wrong on the critical, I was assuming that they would reset when it became critical, but I’m not sure. Any help would be appreciated.


define service{
        name                            diskdrive-service
        use                             generic-service
        max_check_attempts              3
        normal_check_interval           20
        retry_check_interval            5
        notification_interval           20
        register                        0
        }

define service{
        use                          diskdrive-service
        host_name               Server_Name
        service_description   G:\ Drive Space
        servicegroups           Disk_Drives
        check_command       check_nt!COUNTER!-l"\\LogicalDisk(G:)\\Free Megabytes","Free Space",MB -w 321600.00 -c 321550.00
        }


define serviceescalation{
        servicegroup_name       Disk_Drives
        first_notification      3
        last_notification       5
        notification_interval   15
        escalation_options      w
        contact_groups          Default_Contact, Escalation1
        }

define serviceescalation{
        servicegroup_name       Disk_Drives
        first_notification      1
        last_notification       6
        notification_interval   5
        escalation_options      c
        contact_groups          Default_Contact, Escalation1
        }

define serviceescalation{
        servicegroup_name       Disk_Drives
        first_notification      7
        last_notification       0
        notification_interval   5
        escalation_options      c
        contact_groups          Default_Contact, Escalation1, Escalation2
        }

The servicegroup doesn’t have any definitions defined, so I didn’t copy here.


#2

are service notifications in itself working correctly? try that first and then add a single escalation… when that works try getting the second one in.