Service Alerting


Hello -
I have a rather simple question regarding my paging. I have looked through the docs and I’m sure that I’m just missing the answer and am hoping that someone could point me in the right direction or give me a quick fix.

Here is the problem, I am not getting paged alerts when a service goes down but I am getting the alerts when the host goes down. Here is some of my configuration to help you see if I have a problem somewhere. Here is a snip from how my defined hosts are set up:

define host{
use generic-host ; Name of host template to use
host_name my_hostname
alias Ping Host
address xx.xx.xx.xx
check_command check-host-alive
max_check_attempts 10
notification_interval 120
notification_period 24x7
notification_options d,r
contact_groups admins,tekhed,pager

This is obviously a ping test that will check to see if the host is alive. If the host goes down or can’t be reached, I get paged alerts, all is well.

Here is a snip from my services.config:

define service{
use generic-service ;template to use
host_name my_hostname
service_description POP
is_volatile 0
check_period 24x7
max_check_attempts 4
normal_check_interval 5
retry_check_interval 1
contact_groups admins,tekhed,pager
notification_interval 960
notification_period 24x7
check_command check_pop!my_ip!110

This will check if the POP service is working. Now, when this service stops, the web interface shows critical as it should, but the paging does not work. But, if I add a “check_command” with check_pop to my define host I will get paging but then it shows the host as being down also which is not right.

Anyway, I’m slighty confused as to why I am not getting paging when the service goes down but am getting paged when the host itself goes down. Is there something I am overlooking or missing? Thanks for any and all help. : )


Sorry everyone. :confused: The problem is fixed. I had an error in my config file. I was missing a main directive. Notification_options. The problem is fixed.