Hello I am on the turn configuring serviceescalations for our services here on the company.
But I ran into some problems, I can’t get them to work as they should, the escalations don’t work at all.
Instead of waiting for “first notification” it just skips this and sends notify to all escalations on the first notification.
I am new to both Nagios and especially escalations, what I am trying to do is to create a template for serviceescalation1 and 2 and the call them with “use serviceescalation1” in the real serviceescalation options.
Here is the configs:
Templates, first generic that we use on almost all services and then the serviceescalation templates.
# generic service template definition
define service{
name test-generic-service ; The 'name' of this service template
active_checks_enabled 1 ; Active service checks are enabled
passive_checks_enabled 1 ; Passive service checks are enabled/accepted
parallelize_check 1 ; Active service checks should be parallelized (disabling this can lead to major performance problems)
obsess_over_service 1 ; We should obsess over this service (if necessary)
check_freshness 0 ; Default is to NOT check service 'freshness'
notifications_enabled 1 ; Service notifications are enabled
event_handler_enabled 1 ; Service event handler is enabled
flap_detection_enabled 1 ; Flap detection is enabled
failure_prediction_enabled 1 ; Failure prediction is enabled
process_perf_data 1 ; Process performance data
retain_status_information 1 ; Retain status information across program restarts
retain_nonstatus_information 1 ; Retain non-status information across program restarts
notification_interval 15 ; Every 15 minutes
is_volatile 0
check_period 24x7
normal_check_interval 5
retry_check_interval 1
max_check_attempts 3
notification_period 24x7
notification_options w,u,c,r
contact_groups oncall,daytime,admins
register 0 ; DONT REGISTER THIS DEFINITION - ITS NOT A REAL SERVICE, JUST A TEMPLATE!
}
# generic escalation1 template definition
define serviceescalation{
name test-service-escalation1
first_notification 2
last_notification 3
notification_interval 15
escalation_options w,u,c,r
contact_groups oncall,oncall-escalation1,daytime,admins
register 0 ; DONT REGISTER THIS DEFINITION - ITS NOT A REAL SERVICE, JUST A TEMPLATE!
}
# generic escalation2 template definition
define serviceescalation{
name test-service-escalation2
first_notification 4
last_notification 10
notification_interval 15
escalation_options w,u,c,r
contact_groups oncall,oncall-escalation1,oncall-escalation2,daytime,admins
register 0 ; DONT REGISTER THIS DEFINITION - ITS NOT A REAL SERVICE, JUST A TEMPLATE!
}Here is a typical service definition and the escalations for it:
define service{
host_name sdm02
service_description Database Mapping
use test-generic-service
check_command check_dbmapping
check_interval 15
max_check_attempts 3
retry_check_interval 2
}
define serviceescalation{
service_description Database Mapping
use test-service-escalation1
}
define serviceescalation{
service_description Database Mapping
use test-service-escalation2
}
# DBMapping command
define command{
command_name check_dbmapping
command_line $USER1$/check_dbmapping.sh
}I am not sure that it’s possible to use a template for the escalations, the reason for using it is of course that it is less text to read in the definitions.
All help is very welcome!
Edit:
I noticed now that it was only a one time thing that it send notifications to all escalations, now it doesn’t send them at all.
The only notifications that is send is the one defined in the generic-service.
Best Regards,
Andreas Andersson